The Ford Motor Company has pinpointed a crucial issue safety issue In its Mustang Mach-E models, this has led to a recall. nearly 200,000 units The issue is stemming from inside the car's structure. electrical system And door latches. If the car's 12-volt battery drops below 8.4 volts The electronic door locks might stay engaged even after the driver or front-seat passenger has left the vehicle, which could trap backseat occupants. This problem is especially worrisome for children unable to use the inner door release mechanisms.
Safety Implications
The incapacity to get into or out of the car during emergencies substantially raises the risk of injury This poses particular risks during severe heatwaves. Despite this, Ford has not reported any injuries or incidents associated with these defective latches. Some drivers have encountered situations where they were locked out of their vehicles. The recall is intended to avoid any possible danger and guarantee the security of every passenger.
The The recall affects 197,432 Ford Mustang Mach-E vehicles. From model years 2021 through 2025 in the United States, certain components were impacted. These parts were produced from February 24, 2020, to June 3, 2025. Furthermore, Ford has initiated a recall of approximately 120,000 Mustang Mach-E cars in regions beyond the U.S., such as areas within the UK. This wide-ranging recall underscores Ford’s dedication to swiftly tackling this problem.
Effect on proprietors and remedy
Ford is offering a free software update To address the problem, dealers will upgrade the Powertrain Control Module (PCM) and Secondary On-Board Diagnostic Control Module C (SOBDMC) software free of charge. Car owners can expect an initial notification about the safety concern via interim letters sent from June 23 to June 27, 2025. Once the fix becomes accessible—anticipated around September 29, 2025—a subsequent notice will be issued, with full resolution projected for October 3, 2025.
Owners ought to stay vigilant for possible warning indicators, like the The SYNC display shows a notification such as "system shutting down to conserve energy." Upon exiting the vehicle via one of the front doors, customers might find that the interior release lever demands extra force to open the door. If the electronic features aren’t working correctly, Ford recommends pulling the inside door handle twice: first to disengage the lock and then again to swing the door wide open.
Suspension of Sales
Ford has confirmed that it will stop selling the The Mustang Mach-E will not be available at dealerships until the software update has been rolled out. This choice highlights Ford’s commitment to customer safety and their forward-thinking strategy in addressing this problem. By halting sales, Ford intends to avoid additional accidents and guarantee that every vehicle available is secure for buyers.
Contact Information for Owners
Owners have the option to get in touch with Ford’s customer support by calling 1-866-436-7332 and should mention recall number 25S65 when they do so. Alternatively, they may connect with the National Highway Traffic Safety Administration's (NHTSA) Vehicle Safety Hotline via phone at 1-888-327-4236 or go online for more information. www.nhtsa.gov For further details, these resources offer extra assistance and direction for vehicle owners impacted.
This recall builds upon a string of recent recalls by Ford Including two significant recalls two months earlier that affected more than 148,000 vehicles because of problems such as brake fluid leaks and power unit failure. In May, Ford additionally recalled over one million Ford and Lincoln vehicles due to a software issue with the rearview camera. These steps demonstrate Ford’s continuous endeavors to tackle safety issues and uphold customer confidence.